Privacy Policy 1win Cambodia

1. Who We Are

The platform is operated by NextGen Development Labs Ltd, acting under international Curaçao license No. 8048/JAZ 2018-040. We serve as the data controller, meaning we are fully responsible for the safety of your information and its processing in strict accordance with global standards. Our team provides technical and legal support for all operations so that users in Cambodia can use the service without any concerns about their privacy.

2. What Data We Collect

To get you started with betting and games, we need a few basic details first. This includes things you give us during sign-up, like your name, birth date, email, and phone number. When you’re active on the platform, we also keep track of your bets, wins, and deposits just to make sure your balance is always accurate. We save your chats with our support team too, so if you ever have a problem, we already know the history and can fix it faster. On top of that, our system automatically picks up some technical bits like your IP address and device type to help the site run smoother on your phone or PC. If we need to verify your account, we’ll ask for a quick photo of your ID - this is just to keep the platform safe and confirm it’s really you.

3. How We Collect Data

Data collection occurs through several channels during your interaction with our platform. Most of the information is provided by you when you fill out the registration form, update your profile, or communicate with our specialists. We also record data at the time of payment transactions and when filling out any internal forms on the site. Another way of obtaining information is through technical logs and cookies, which are recorded automatically when you use the mobile version or the main platform. All these processes are set up so that data collection happens seamlessly and does not interfere with your gaming process.

4. Why We Use Your Data

We process your information to ensure the stable operation of all platform functions and high-quality management of your account. Personal data allows us to conduct financial transactions, pay out winnings, and provide personalized support if difficulties arise. Security is another important goal as data analysis helps us prevent fraud, protect profiles from hacking, and conduct mandatory checks within AML and KYC procedures. We also use aggregated information to improve our services, making navigation more convenient and offers more interesting for players in Cambodia.

5. Legal Basis for Processing

Every data processing action has a clear legal basis, which guarantees the protection of your interests. The main basis is the performance of a contract as without your data we simply cannot provide access to services and pay out funds. We also rely on your voluntary consent, which you give during registration and which can be withdrawn at any time through the settings. In some cases, processing is necessary to comply with the requirements of the law, protect our legitimate interests, or prevent financial offenses. We always maintain a balance between our business objectives and your right to confidentiality.

6. Cookies and Tracking

Our site actively uses cookies and other technical trackers that help us recognize you during repeat visits. Technical cookies provide basic functionality, for example, allowing you to stay in the system and correctly display the status of your balance. Analytical trackers help us understand which sections of the platform are most popular and fix technical errors in the operation of pages. You can disable cookies in your browser settings at any time, but this may lead to limited access to some important functions or reduce the overall stability of the interface. We recommend not disabling these files to get the maximum comfort from the game.

7. Data Security

The protection of your information is our absolute priority, so we have implemented a complex of modern security measures. We use advanced SSL encryption protocols for data transmission, which excludes its interception by unauthorized persons. Inside the company, there are strict access control systems, and all information is stored on secure servers using multi-level authentication. We regularly audit our systems to prevent unauthorized access, modification, or accidental destruction of your information. Our team does everything possible to ensure that your personal and payment data remains completely safe.

8. Data Sharing and Disclosure

We never pass your personal details to third parties for their own benefit or sale. Your information can only be disclosed to trusted service providers who help us process payments or conduct document checks. In exceptional cases, we are obliged to transfer data as required by law or during investigations into violations of platform rules. Any data transfer is carried out only through secure channels and exclusively in the volume necessary to perform a specific task. We strictly monitor that our partners comply with the same high protection standards as we do.

9. International Data Transfers

Due to the global nature of our work, data may be transferred and stored on servers located in different jurisdictions. This is necessary to ensure 24/7 service availability and high platform speed anywhere in the world. During such international transfers, we apply all necessary technical and legal measures so that the level of protection for your data remains unchanged. Players in Cambodia can be sure that their information is protected equally reliably regardless of which country the specific processing server is located in.

10. Data Retention

We store your personal information only for the time necessary to achieve the goals described in this policy. Generally, data remains in our system for the entire period of your account activity, as well as for the period established by law for storing financial and reporting documentation. After these periods expire, the information is irrevocably deleted or completely anonymized, turning into statistical data that can no longer be associated with your identity. We regularly review our databases to archive and delete unnecessary information in a timely manner.

11. Your Rights

You have a full set of rights regarding your personal data and can manage them at any time. You have the right to request access to your information, demand the correction of errors, or the full deletion of information from our system. You can also object to certain types of processing or withdraw your consent if it was given earlier. To exercise any of these rights, you just need to contact our support service, and we will promptly process your request. We strive to ensure that every player feels like the master of their own information.

12. Account Settings and Self-Management

We have provided you with convenient tools for self-management of some of your data through your personal account. You can change your password, update contact details, or adjust privacy settings in your profile at any time. These functions allow you to maintain the relevance of information and independently increase the security level of your account. We recommend regularly checking your settings and updating information to always have fast access to payouts and bonuses. If you have questions about using these tools, our specialists are always ready to consult you.

13. Verification and AML/KYC Checks

Identity verification is a mandatory step to ensure the legality of all operations on our platform. During verification, we save the documents you provide to confirm your age and ownership of payment methods. These measures allow us to comply with international Anti-Money Laundering (AML) requirements and "Know Your Customer" (KYC) principles. All documents received during checks are stored in encrypted form in a separate secure storage. This approach guarantees that your winnings will be paid exactly to you and protects the platform from illegal actions.

14. Minor and Age Restriction

Our platform is intended exclusively for an adult audience that has reached the age of majority. We apply strict filters and verification procedures to exclude the access of minors to gambling. If we discover that data was provided by a person under the age of 18, such an account will be immediately blocked and all information deleted. We also remind users of the importance of controlling their devices and recommend using special software to limit children's access to gaming resources. A responsible attitude toward age restrictions helps us maintain a safe environment for all participants.

15. Policy Updates

Our Privacy Policy may be periodically updated due to changes in legislation or the introduction of new technologies. We will notify you of any significant changes through messages in your personal account or by publishing an updated version on this page. The new edition of the document comes into force from the date indicated in the header, and we advise you to regularly check this section to stay informed of the current rules. Continued use of the platform after changes are made means your consent to the updated terms.

16. Contact Us

If you have questions, complaints, or suggestions regarding the protection of your personal data, we are always ready for a dialogue. You can send an official request to correct or delete information through our support service, which is available around the clock. We guarantee a careful review of each request and the provision of a clear answer as soon as possible. For communication, use the online chat or the official email address indicated in the contacts section. We value your trust and do everything to make our cooperation as transparent and secure as possible.

Monday, 06 April 2026 13:39:54